Support
How can we help?
Answers to the common questions are below. Shorter answers live on the FAQ. For anything else, email support@getslabx.com and include your device model and app version (Settings, About).
Scanning and adding cards
The scan did not recognize my card
Lay the card flat in good light with the whole card in frame, then tap Scan again. If it still misses, use Search and type the card name; results come from the same catalogs. Scans use a network call, so check your connection.
Can I add a card without a photo?
Yes. Open Add, switch to Search, and type the name. Choose the exact printing (set and number) so the price matches your card.
How do I track more than one copy?
Adding the same card again bumps its quantity. You can also edit quantity, condition, notes, and what you paid from the card screen.
Prices and values
Why does my card show a different price than eBay?
Magic, Pokemon, Yu-Gi-Oh, Lorcana, and One Piece prices come from marketplace catalogs (TCGplayer and Cardmarket). Sports, entertainment, and graded cards use the median of recent sold listings and are labeled as estimates. You can override any card with your own value.
How often do prices refresh?
Automatically about once a day when you open the app, and on demand with pull to refresh (at most once every 12 hours per card). Every refresh is stored in the card's price history.
What is the AI valuation?
On Collector and Investor plans, SlabX asks an AI model for an estimate with a confidence level and range based on recent sales data. It is informational and not financial advice.
PSA verification
Where is the cert number?
On the PSA label, usually an 8 or 9 digit number under the barcode. Enter it in Add, Verify, or scan the slab label.
The cert shows as not found
Check the digits, then try again. Newer certs can take time to appear in PSA's database. Free lookups are rate-limited by PSA, so you may need to retry later.
Subscriptions and billing
How do I cancel?
Subscriptions are billed by the App Store or Google Play. Cancel from your device's subscription settings; you keep access until the end of the paid period.
I paid but features are locked
Open Settings and tap Restore purchases while signed in to the same App Store or Google account you bought with. If that fails, email us with your receipt.
Can I get a refund?
Refunds are handled by Apple or Google under their policies. Request one from your purchase history on the device.
Your data
How do I export my collection?
Settings, then Export collection. You get a CSV with every card, quantity, condition, cost basis, and current value.
Does my collection sync between devices?
Not yet. Your collection is stored on your device. Export a CSV to move it. Subscriptions and your profile sync through your account.
Delete your account
- Open SlabX and go to Settings.
- Scroll to the bottom and tap Delete account, then confirm.
- Your profile and Community posts are removed immediately. Remaining server data is deleted within 30 days.
Cannot get into the app? Email support@getslabx.com from the address on your account. Cards stored on your device are not affected; delete the app to remove them. See the privacy policy for details.
Still stuck?
We answer support email within two business days.